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Many of my friends are active, regular Facebook users. It’s estimated that there are nearly 2 billion active monthly users worldwide. That’s an astonishing number.
And we all know that some websites go down from time to time. And that Includes Facebook. But what if you were in the middle of posting something important … like what you had for breakfast, or a photo of your new cat. And suddenly Facebook crashes. If something did go wrong, how would you contact Facebook?
Crafty scammers have developed a way to target Facebook users who feel the need to get in touch with the popular website if they have trouble with their postings. And of course, people are falling for the scam.
National Public Radio (NPR) decided to investigate this scam after multiple police reports were filed.
How this Facebook customer service scam works
Researchers with NPR realized that when people need to contact someone, they do a Google search for “Facebook customer service,” the number 844-735-4595 was the number one result. (This search result has since been removed from Google).
An NPR researcher called the number. The person who answered the call claimed to be a Facebook representative but was actually a fraud.
The fraudster answered the phone by saying, “Thanks for calling Facebook.” The researcher told the fake rep that he was locked out of his Facebook account and needed help getting back in.
The scammer said for the account to be unlocked, the researcher needed to go to either Target or Walmart and buy an iTunes card. Once he purchased the iTunes card, he was to call back and give the fraudster the 16-digit security code located on the back of the card. He would then be given the password to unlock the Facebook account.
This is basically an elaborate iTunes card scam, which is common. The Federal Trade Commission warned people in 2016 that scammers are frequently ripping people off through these iTunes gift card hoaxes.
How to REALLY contact Facebook
The fake Facebook phone number has been turning up on other websites as well. And even other so-called ‘help sites’ that offer online assistance are showing the scam phone number.
What you really need to know is that there is NO phone number to contact Facebook. The ‘Help Pages’ on Facebook try to make that clear.
So if you do an online search for Facebook customer service, don’t call any number that shows up in the results. The only way you can actually contact Facebook is through its help center.
If you ever really need help with Facebook, or need to contact them for any reason then Click here if you need to contact Facebook.
Be Safe – Backup Your Data Regularly!
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