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Have you ever stopped to wonder what happens to online accounts when a person dies? I mean what happens to the email accounts, or to Facebook, Twitter and other social media accounts? And what about banking, medical, or online subscription accounts?
Over the course of the next few decades, there will be more and more dead people on Facebook and other online accounts. In fact, according to some estimates, as early as 2060 the number of deceased user accounts will exceed the number of accounts with a living person behind them.
But people’s “digital afterlives” extend far beyond those important accounts. When a 21st-century citizen dies, they often leave behind a trove of posts, private messages, and personal information on everything from Twitter to online bank records. Who owns this data, and whose responsibility is it to protect the privacy of the deceased?
Faheem Hussain, a social scientist at Arizona State University, Tempe, has spent the past few years peering into the murky waters of how people, platforms, and governments manage the digital lives we leave behind.
Hussain gave a presentation on our digital legacies recently at the annual meeting of the American Association for the Advancement of Science (AAAS), which publishes Science Magazine.
Through email, I asked Mr. Hussain a few questions about why online platforms should encourage people to plan ahead for death, whether you have a right to privacy after you die, and the strange new culture of digital mourning.
Q: What does a typical 21st century digital legacy look like?
A: When we die, we leave our social media behind: our pictures, memories, messages, whatever you use that for. This is just not about Facebook. This is about any services that are using our data. There’s Google, there is LinkedIn, there’s Twitter. Our Google accounts are huge in terms of our likes and dislikes, what we do, what we say, what we search. When you go beyond the first world, there’s a huge issue with online banking in different parts of the world where there are emerging economies. There’s a lot of personal data there, and people are willingly giving it out without realizing what happens to that data down the road.
Q: Why should people take this seriously?
A: Hardly anybody is talking about what happens to these data after we die. It affects everybody, but there have been no guidelines. Whatever companies or individuals are doing, they’re doing in their own ways. If we don’t have standards, there is no legal safety net and it’s a wild west.
(Mr. Hussain told a story about ASU student and social activist Nahian Al Muktadir. The life of Mr. Muktadir had drastically changed when he was diagnosed as having cancer. During his treatment, with family-led fundraising efforts going on, Nahian actively shared his daily experience on Facebook. After he died, his family and friends wanted to publish all of his Facebook posts in a book but were unable to, as Facebook froze his account and all of his posts became inaccessible to others. Nahian’s family tried to convince Facebook to allow them access without any success. So, in essence, the family had to legally fight over Nahian’s digital legacy.)
Q: Do deceased people still have a right to privacy?
A: I personally believe so. I am skeptical when it comes to legal enforcement. I am a big proponent of letting the market decide on the standards rather than the law. But I think the conversation needs to be there.
Q: Google has an opt-in setting that allows you to have your data deleted once you pass away. What do you suggest people do to set their digital accounts in order before they die?
A: First of all, be aware of social media policies, always. When you think about the privacy setting your social media providers give you, you have to know the end of the day they will have your data anyway. We need to be responsible when it comes to use of digital platforms when it comes to sharing data. I only share the things that I’m comfortable sharing. Because of that, I don’t care about whether people have access to it after I die.
Q: How should we interact with the dead on social media?
A: We need to talk about culture, in terms of how we’re dealing with death online, and what kind of service companies are providing, and how whether or not it helps. In Japan and Korea, they have these digital tombstones. If you go to some cemeteries in Japan, there are QR codes there where you can listen to the deceased person’s favorite song and see their favorite movies or quotations and whatnot. That’s something very interesting to look into. It can be therapeutic, right? But at the same time, it can be exploitive, it can possibly make things worse (some forms of digital mourning, such as having a family member keep the account active, could cause trauma to others and prevent them from being able to move on from the death.) We absolutely have no idea how things can be impacted.
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